After credit approval of first time customers, all sales/rentals/services are net 30 days from shipment /completion date. If credit is not approved, purchases must be pre-paid by check, ACH or Credit Card (there is a 3% credit card surcharge) before order is shipped. If sale amount is over $25,000.00 terms will be negotiated at time of quote. All international orders require purchase order and payment in advance of shipping regardless of the initial shipping point. Past due charges may be applied to any outstanding balance depending upon the aging severity of the account and the efforts taken to collect. If an account is past due, all new orders will be on hold until past due invoices are paid in full. All Texas companies that use tax exempt status must provide a copy of their Texas Sales Tax Resale Certificate every three years for ISI to consider their account non-taxable. All out of state accounts will be considered Tax Exempt. ISI does not collect out of state taxes.
SHIPPING/TRANSPORT All items are to be FOB shipping point or EX WORKS: Shipping/transport charges are not included in the price quoted. Shipping/transport cost are at the expense of the customer and will be added to the final invoice unless customer provides other arrangements. Cost will consist of all shipping/transport charges to the client’s facility, insurance, customs or duties incurred, and any charges for specific or out of the ordinary requests for packaging.
SPECIAL FABRICATION OR CUSTOM EQUIPMENT: Once a Purchase Order and down payment has been received by ISI on full systems or custom designed orders: i.e. Orbital, HWRO or Watts Specialties CNC systems, the order is non-cancellable and will be paid in full.
RETURN of CUSTOM SYSTEMS: Due to the nature of the custom equipment ISI sells; returns will not be accepted. If within 30 days of receipt of equipment and completion of set/up training, returns will be reviewed on a case by case basis. No returns will be accepted for any reason after 30 days. If the equipment is not functioning properly and is within the warranty timeframe, the equipment will be handled within the terms of the warranty for that item.
TRAINING or COMMISSIONING: If the item purchased requires training or commissioning (set up) charges will apply. Charges for travel to and from the site of the client will be charged as incurred. This will include but not be limited to: air fare, car rental, fuel, meals, lodging, and mileage (when applicable). If the training requires samples or consumables provided by ISI the charges for these will be added to the invoice for commissioning or training. The charges for technician time and for special services will be detailed out in the quote or estimate. In the event that training is to take place at ISI facilities there will be a charge for technician time and consumables used. Details on this will be clarified on the final quote or estimate but will be subject to change if the requirements of the training or commissioning are amended by the customer.
RENTALS/REPAIRS/USED EQUIPMENT/RETURNS: Rental equipment will be rented out on a weekly or monthly basis only. There is not a daily rate. There will be no prorating of equipment returned early. Early rental return will either be broken down into a weekly rate or the full monthly rate; whichever charge is the lesser of the two. If rental equipment is returned damaged or in disrepair, the customer is responsible for any repairs over normal wear and tear and full replacement costs on items in disrepair. All repairs, repair parts will have either a manufacturer's warranty or a 90-day warranty. (The warranty is null and void if the repair has been tampered with by the customer or damage by operator misuse.) Stock items may be returned unused within 30 days of purchase with a 25% re-stocking fee. No returns will be accepted after 30 days.
4425 Mustang Road Alvin, TX 77511
O:281-824-0356 F:281-824-0357 TF:866-776-8367